Shipping policy

All items are made to order, with a ten business day turnaround time. One Twenty-One Designs ships via USPS, to the address listed at checkout. It is the customers responsibilty to confirm they have the correct address listed for shipping. One Twenty-One Designs is not responsible for packages shipped to incorrect addresses.

Any damage must be reported within 24 hours of your order being delivered. To file a claim, we must have pictures of the damaged item, as well as all original packaging materials.